How to place an order with us and our policies.

Order Methods

• Simply call 800-827-9729 (503-667-3000) to place your order. (Be sure to see all our contact numbers on the bottom of this page!)
Please note that our offices are on the west coast of the United States, and are on Pacific Time. We are open Monday through Friday 8am to 5pm. Also, our time zone switches on and off of "Daylight savings time". So in the summer we are GMT -7 hours, and in the winter GMT -8 hours.

• E-Mail your order to: salesD@pnwx.com.

• Download our order form and then Fax your order to: (503) 666-8855.

• Download our order form and then Mail your order in. (Be sure to call and ask for freight charges)
Please mail your order to:

ATTN: Order Processing.
Pacific Northwest X-Ray Inc.
P.O. Box 625
Gresham, OR 97030
USA

Payment Methods

• Using your Credit card. We accept:

Note: $30.00 Product minimum applies to all orders.

• Using your open account already established with us.
If you already have an open account with us, you may fax your PO to 503-666-8855 24 hours a day, 7 days a week. Sorry, we can not accept PO's from anyone outside of the United States. You may also e-mail your PO but please note that we DO NOT accept attachments of types other than graphics files or Acrobat PDF files. This means MS-Word, Excel and other such files will be deleted automatically and not processed. These types of files raise security risks that we do not wish to deal with. Finally, you are always welcome to send us hard copy PO's via the mail at PO Box 625, Gresham OR 97030. Once received, they are processed promptly. If you would like to establish an open account with us, please call 503-667-3000 extension 100. Please note that we require the first opening order on open credit accounts to be $500 USD or more. If your first order will be less than this, please select another payment method!

• Pay by Money Order.
Please mail your order and payment to: Pacific Northwest X-Ray Inc., P.O. Box 625, Gresham, OR 97030. Please call us at: 800-827-9729 (503-667-3000) to determine your order total including shipping (if any) before sending in your payment.

• Pay by check.
Please note this method will delay your order while we wait on your check to clear - typically 10 days or so. If your check is returned for any reason, we will assess a $25.00 USD fee. Please mail your order and payment to: Pacific Northwest X-Ray Inc., P.O. Box 625, Gresham, OR 97030. Please call us at: 800-827-9729 (503-667-3000) to determine your order total including shipping (if any) before sending in your payment.

• Wire Transfer
This is the prefered method for international orders. Please contact our sales department via phone, fax, or e-mail and ask for our bank routing information. They can also assist you in determining the final order amount including freight and other charges. Once we receive your transfer, we will process your order the next business day. Please note, we are assessed a $60.00 USD fee by our bank for processing wire-transfers and that is passed along to you on your order.

• Letter of Credit. (L/C)
This is the least desirable method of payment processing and creates long delays in processing your order, not to mention paperwork on our end. If you must use this method, then please be advised of the following. We will not accept Letters of Credit on orders of merchandise totaling less then $25,000.00 USD. Further, we will charge you a processing fee of $500 to handle the paperwork on our end. In addition, our bank, as well as your bank will assess fees and other charges. If your L/C is not perfectly worded and does not use our stock numbers, descriptions, and prices exactly as they appear on this website, we will reject your L/C and return it to you promptly for corrections.

Warranties

It is important to note that Pacific Northwest X-Ray Inc, manufactures very little of what we sell. Warranties are between you the purchaser and the manufacture of the products you purchase. We will do everything we can to assist you in any and all warranty claims including repair/replacement. But the process by which any warranty situation is handled is determined by the manufacture and not Pacific Northwest X-Ray Inc. Also, we DO NOT provide any assistance with warranty issues arising on merchandise which was sold and/or taken outside of the United States. In these situations, we will provide contact information for the manufacture and nothing more! In any case, all freight charges arising from returns, exchanges, service or anything else is the sole responsibility of the purchaser.

Cancellations/Returns

Due to the nature of our products, changes or cancellations to an order can only be accepted the day the order is placed, and may require written notice of such action. However, "rush" or same day shipping of an item per the customers request, is an exception to this policy, and NO changes or cancellations are accepted.

Any "authorized" product return is subject to a restocking fee! This amount will range from 20% - 35% depending on the manufactures policies. In addition, the customer is responsible for all freight charges in both directions. Returned products MUST be in new condition with all shipping cartons/manuals/packaging in place, and be accompanied by a "return authorization" number. If not, additional charges may be assessed, and/or the return may be rejected. In the event we are forced to reject your return, you will be responsible for the freight charges to return the product back to you once again.

Many of the items we sell are special order or custom manufactured to your specifications. Examples of this are the lead markers and lead aprons. All such products are NOT returnable! It is your responsibility to ask before ordering a product from us, if that particular item is a "special order" item, and therefore will not be returnable later on if you wish to do so. No returns will be accepted after 30 days from the shipment date of your product.

Refusal of Shipment

If for any reason a buyer decides to refuse delivery of ordered goods. Return shipping charges and re-stocking fees will be withheld from any monies that would be credited back to the buyer. And in the case of "customized" items such as markers with initials, lead garments that have been either monogrammed or made to customers specification, no refund will be issued at all. Pacific Northwest X-Ray highly recommends to international customers that they contact a customs broker in their area and find out before ordering what duties and taxes may be, as we have no control over those fees, and they are the responsibilty of the buyer.

Delivery, setup and usage of purchased products.